Refund policy

Refund & Return Policy

Last updated: October 3, 2026

At Atheer, we want customers to shop with confidence. This Refund & Return Policy explains when a return, exchange, or refund may be requested for orders placed through our website.

This policy applies in addition to any rights available to consumers under the laws of the Kingdom of Bahrain.

1. General
We sell practical products for everyday use inside Bahrain. If there is a problem with your order, please contact us as soon as possible so we can review the issue and help.

2. Eligibility for Return, Exchange, or Refund
You may request a return, exchange, or refund if:
- the item you received is damaged or defective
- the item you received is different from what you ordered
- the item does not match the description shown on the product page
- the item arrived incomplete or missing essential parts

3. Change-of-Mind Returns
If you changed your mind after receiving the order, we may accept a return only if:
- the request is made within 7 days of delivery
- the item is unused
- the item is in its original condition
- the item is returned in its original packaging with all included accessories and parts

Change-of-mind returns are not guaranteed for all products and may be refused for hygiene, personal care, clearance, or special-offer items where return is not suitable by nature, unless the item is defective or incorrect.

4. Non-Returnable Items
The following items are generally not returnable unless they are defective, damaged, or incorrect:
- opened or used personal care products
- opened hygiene-related products
- items damaged by misuse, mishandling, or improper use after delivery
- items returned without original packaging or missing parts
- clearance or final-sale items, if marked as such on the product page

5. Product Condition
To be eligible for a return where applicable, the product must be returned in the same condition in which it was received, together with:
- original packaging
- accessories
- manuals, if included
- proof of purchase or order number

6. Return Request Process
To request a return, exchange, or refund, please contact us through:
Email: contact@atheerbh.com

Please include:
- your order number
- your full name
- the reason for the request
- clear photos or video if the item is damaged, defective, or incorrect

7. Inspection and Approval
Once we receive the request, we may ask for photos, videos, or additional details. If a return is approved, we will provide the next steps.

Returned items may be inspected before a final decision is made on exchange or refund.

8. Refunds
If your refund is approved, the refund will be processed using an appropriate method based on how the order was paid.

For Cash on Delivery orders, refunds may be made by:
- bank transfer, or
- another agreed refund method

Refunds are usually processed within 7 to 10 business days after approval and after the returned item is received and checked, where applicable.

9. Shipping Fees
If the return is due to our error, including:
- wrong item sent
- defective item
- damaged item
- item not matching the description

then Atheer will bear the return-related cost where applicable.

If the return is due to a change of mind, original delivery fees and any return collection fees may be deducted or charged where applicable.

10. Exchanges
If an item is defective, damaged, or incorrect, we may offer:
- replacement of the same item, subject to availability
- exchange for another item
- refund

11. Refused Returns
We reserve the right to refuse a return request if:
- the conditions of this policy are not met
- the item has been used in a way that affects resale or hygiene
- the item was damaged after delivery due to misuse
- proof of purchase cannot be provided

12. Contact Us
If you have any issue with your order, contact us and we will do our best to help:

Atheer
Email: contact@atheerbh.com
Website: https://atheerbh.com
Location: Kingdom of Bahrain